Service Lifecycle Management is focused on identifying and modeling the lifecycle stages of communication services. There are two phases: Product Lifecycle management and Service Operations Lifecycle management.
Product Lifecycle management encompasses definition, planning, design and implementation of new products for customers, as well as new features and enhancements for existing products and services. Service Operations Lifecycle management encompasses selling, order handling, service configuration, resource provisioning, activation, testing, customer interactions, service management, resource management and supplier/partner interactions relevant to a service instance.
Service Lifecycle Management Services
- Product and Service Design & Specification
- Service Order Management
- Service Orchestration & Delivery
- End-to-End Service Activation Testing (SAT)
- Service and Network Diagnostic Test and Troubleshoot
- Problem Management
- Quality Management
- Revenue Management
- Service Operations, Administration and Maintenance (SOAM)
- IEEE 802.3ah Link OAM
- Fault Detection & Notification
- Fault Isolation & Verification
- Diagnostic Testing
- Frame Delay
- Frame Loss
- Performance Thresholds and Alerts
